Garrett is a highly skilled PHP application developer with code and database architecture and Git repository management expertise. He is experienced in both back-end and front-end development, with proficiency in tools such as jQuery, Bootstrap, CSS/Sass, and Node-based build tooling, as well as some experience with AngularJS and Vue.

In addition to his technical abilities, Garrett also possesses a diverse set of skills and interests. He is a self-motivated learner and has experience in customer service and problem-solving. He is fascinated by human behavior and enjoys aligning business goals with natural human behavior. He is also an idea person and values the importance of details and minimizing “technical debt.” He thrives in team environments where roles are clearly defined, and everyone is highly skilled. He taught himself most of his web development skills through self-study and curiosity.

EXPERIENCE 

TeamAptitude | June 2012 – Present

Partner / Lead Web Developer

Tech Stack: Linux System Administration · Linux Server · Server Administration · Cascading Style Sheets (CSS) · WordPress

Wyzant | July 2021 – Present

Web Development Tutor

• Garrett enjoys helping people of any age learn web development technologies and general programming.

DRIVRZ Financial | October 2021 – Present

PHP Application Developer

Garrett developed and maintained a financial services web app (which is written in PHP using the Yii framework) along with 2 other developers. Garrett also administers web servers and serves as his colleagues’ de facto Git and Docker experts.

• Wrote a new RBAC (role-based access control) system from the ground up that integrates with Yii.
• Spearheaded initiatives to modernize my department’s workflow and processes, including a new Git paradigm, testing and pipelines for CI/CD, and creating internal code style/formatting standards.

Tech Stack: PHP · MySQL · Git · Docker · Yii

Trilogy | March 2021 – July 2021

Customer Support Manager

• Fully remote. Garrett oversaw L1 support agents’ help desk tickets and provided coaching to meet quality standards.

Skills: Coaching · Performance Management · Zendesk

iClassPro – Class Management Software | June 2020 – January 2021

Full-Stack Web App Developer

• Developed and maintained a Laravel-based SaaS (web and mobile) app that used legacy versions of Angular in the front end.
• Worked with a really great QA team which showed me what I could expect from a top-notch group.

Tech Stack: PHP · MySQL · Git · Docker · Laravel

Encore Multimedia | January 2018 – June 2020

Web Developer, Server Administrator, Help Desk Support Technician

• Learned to develop and maintain sites for clients of Encore and subsidiary EDsuite that run on Drupal 7, Drupal 8, WordPress, and Statamic CMSes.
• Corresponded with clients using our help desk platform of choice, Teamwork Desk.
• Learned more about server administration with Apache, Nginx, cPanel, and Plesk, as Garrett eventually took over those responsibilities when the senior dev left.
• Learned how to write Bash scripts, as some web servers were managed with those rather than a control panel.

Tech Stack: PHP · Docker · Linux System Administration · Linux Server · Drupal

Inhouse Associates, L.C. | March 2016 – June 2016

Full-Stack ASP.NET Web Developer

• Great experience learning a new enterprise-grade web platform and development environment.
• Serviced 5-10 websites over the course of a few months.

ROSEWOOD PARTNERS | October 2015 – January 2016

IT Service Desk Analyst

• Garrett handled inbound calls and email tickets for Lennar, a national home builder/community planner. Thankfully I didn’t have to worry about combining support with sales this time.
• We used ZenDesk for ticketing at the time, which integrated with our 8×8 Contact Center virtual phone system and LogMeIn for remote support.
• Assisted manager with migrating from 8×8 to an in-house Cisco phone system.
• Collaborated with the internal telecommunications representative at Lennar in Miami to properly set up our system and utilize Cisco phones via a hardware VPN.

Skills: Help Desk Support · Zendesk

Convergys | January 2014 – June 2014

Sales & Support Agent I

• Garrett’s initial role in sales included responsibilities in addition to customer service. He gained hands-on experience in the wireless phone industry by providing customer care for AT&T. His duties included answering billing and technical support inquiries from customers and attempting to promote additional wireless services or AT&T’s landline U-verse options (I have a good understanding of DSL technology).
• Garrett acquired valuable techniques for managing irate customers that he will definitely continue to use in the future. Additionally, he faced the challenge of learning how to manage his time effectively during each call, as he has a tendency to be overly detailed.

Skills: Customer Support · Sales · Customer Service · Technical Support

Longview Computer Center | January 2013 – September 2013

Lead Technician

• Worked at a computer shop fixing customers’ technology issues, which was enjoyable. Oversaw all repairs on PCs brought in for service and occasionally provided on-site service to residents and businesses. Assisted with remote support as well. Additionally, helped with answering phones and staffing the retail section of the store and was responsible for counting cash drawers and closing the store every evening.
• Achieved the integration of a tool to automate many basic computer repairs into the workflow. This improved output by 100% – completing repairs on 10-20 computers per week in-store, even while handling additional duties.

Skills: Customer Support · Customer Service · Computer Repair

Self-employed | 2006 – 2013

PC Technician

• Provided occasional on-site residential computer repair and service for several years. However, growth was limited, partly due to a non-compete agreement from the next job.

City of Longview | February 2012 – May 2012

IT Intern

• Worked as a volunteer in a real production environment, the corporate IT department of the hometown government. Initially, completed some clean-up tasks no one else wanted to do. Then moved on to installing software updates across almost every city department for Windows, Novell Groupware, and Symantec Endpoint Protection.
• Tools used to accomplish duties: Track-It!, Windows Remote Desktop, Symantec Endpoint Protection, and a new tool specifically for the job, Smart-X ControlUp.

Kilgore College – Longview | September 2010 – August 2011

Assistant Computer Technician

• Assisted the only IT person for this campus with various tasks such as updating every computer, running new network wires, helping instructors and staff with sporadic issues, installing new software, and communicating with the upstream IT department when rolling out big changes such as new versions of Windows.

iFX Interactivei | 2007 – 2011

Contract Web Developer

MarketMyBusiness.net provided website development project management and outsourcing services to iFX Interactive, a subsidiary of LevelTen Interactive specializing in budget website design. Responsibilities included:

• Developed front-end and back-end of websites for clients using HTML4, CSS2, rudimentary JavaScript, PHP 5, MySQL, Photoshop, and Illustrator.

Tech Stack: PHP · HTML · Cascading Style Sheets (CSS)

Kilgore College | September 2009 – May 2010

Computer Lab Assistant

Kilgore College is a community/junior college of around 5,000 students providing many certificates and Associate’s degree programs. Responsibilities and accomplishments included:

• Assisting computer networking instructor in maintaining an orderly, well-functioning computer/networking lab.
• Assisting with component and vendor selection as well as assembly for a rollout of new custom-built student PCs in the lab
• Helped plan and partially implement a virtual network security lab using VMware and OpenVPN technologies to provide distance-learning students with a safe test-bed environment to practice network security challenges.

Stereo and Video Center | May 2008 – August 2008

Installer

Local boutique dealer of TVs and other audio-visual equipment. Responsibilities included:

• Delivering and installing HDTVs and other home theater equipment and occasionally helping install wiring in houses under construction.

Outdoor Enterprises, LP | August 2006 – January 2007

Webmaster

The parent company of Longview Computer Center, a local computer repair shop, and BowHuntGear.com, an online dealer of hunting accessories (now defunct). Responsibilities included:

• Designing and managing websites for the two subsidiary businesses and eBay auctions for BowHuntGear (using Auctiva). Also working on new website development for a few clients.

Tech Stack: HTML · Cascading Style Sheets (CSS) · WordPress · Online Marketing

Stereo and Video Center | February 2006 – August 2006

Installer

Local boutique dealer of TVs and other audio-visual equipment. Responsibilities included:

• Delivering and installing HDTVs and other home theater equipment and occasionally helping install wiring in houses under construction.

EDUCATION 

Kilgore College | 2009 – 2012

Associate of Applied Science, Computer Networking – Cisco option

Studied basic IP networking principles, OSI model, Cisco routing and switching, Windows server administration, network security principles